Returns & Exchanges

Return Policy

1. Items may be returned or exchanged within 30 days of purchase.

2. Please keep the delivery payment voucher and provide it to our customer service staff, which will be provided for your refund.

3. You can mail your package to your nearest post office or call the post office to arrange a collection.

4. Please email our customer service first for the return address before sending the package back.(support@trendynewlook.com)

 

Return Conditions

1. For items without quality issues, please ensure that the returned items are unworn, unwashed, and undamaged, and come with the original tags and packaging. All return requests must be authorized by our Customer Service Team before shipping to our returns address.

2. For items with quality or size issues. Please get in touch with our customer service with some clear pictures to show the problem. Once confirmed, the return address will be sent to you immediately.

For the below circumstances, customers could contact us for a return or refund:

1) Received wrong or damaged item(s)

2) Items are not as described on the product page

3) Received faulty item(s)

4) Missing item(s)

5) Poor material or workmanship

Return Process

Please carefully follow our return process to minimize any delays:

1.If your item is qualified to be returned, please contact with our customer sevice(support@trendynewlook.com) for :

• Order number

• SKU number or product name

• Reason for return

2.Our customer service team will respond to your request within 24 hours.

3.Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.

 

About Refund

Once we have received the returned item(s), we will check the items and email you within 24 hours. Your payment will be refunded in 3 working days after we contact you.

 

Return Address

Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You can only send it to the address provided to you by our customer service. (Email: support@trendynewlook.com).

 

Return Cost

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.